Shipping & Returns:

Processing Time:

¨     We aim to ship orders as quickly as possible, with orders typically shipped within 3 days.

Domestic Shipping

¨     USPS 2-3 Priority Shipping: Usually 1-3 business days after an order is placed

¨     If you have ordered multiple items and one of them is on pre-order, please note that your entire order will ship once the pre-ordered item is in stock which could be 2-3 weeks.

¨     If you need express shipping, please contact us at support@carrollcandleco.com.

¨     Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.

¨     Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands.

Tracking

¨     All orders are shipped via USPS.

¨     You will receive an email with your tracking number enclosed when your item is shipped.  Please note it may take 24 hours for the tracking information to be scanned by the shipping carrier.

¨     If you have a large order you may have multiple shipments/tracking numbers.  All tracking information will be emailed to you for each shipment.

How can we personally assist with delayed shipments?

¨     Please note that we are not able to view any more tracking information beyond what USPS communicate on their tracking interface.

¨     If you are concerned that your package may be lost, please email us directly to troubleshoot. We will do our best to try to help you

Refunds and Exchanges

¨     At Carroll Candle Co. all of our products are carefully inspected before they are shipped. At this time candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

¨     In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at support@carrollcandleco.com for further details.